December 15, 2010Re: Attachmate commitment to Novell and SUSE products
Since the announcement of our intent to acquire Novell, we have
received a number of questions regarding our plans for supporting Novell
products. I know that during this period between the announcement and
closing, there are more questions than answers, and I am sensitive to
the challenges that this uncertainty may create for Novell customers and
partners. I want to take this opportunity to be clear about the
commitments we make to all of our customers.
Attachmate is committed to delivering quality products, providing
exceptional customer service, and being easy to do business with. We
are excited about the opportunity to make these same commitments to
Novell customers after closing. To ensure that we do so, Attachmate will
support the existing roadmaps and release schedules for products across
the Novell and SUSE portfolios.
It is also important for our existing and future customers to know
that we have a proven history of supporting our solutions throughout
their product lifecycles. Our philosophy is to create options for
customers to move forward, not force them to abandon products that have
become critical to their operation and success. We will continue to
invest in both the innovation of next-generation products and the
nurturing of more mature and widely adopted solutions. We understand
that our customers’ success depends on having the flexibility to evolve
and adopt new technologies at their own pace and cadence. We intend to
support that need.
As we look forward to 2011 and beyond, our excitement continues to
grow about the potential addition of Novell and SUSE to our portfolio
and the opportunity that they create to deliver increasing value to our
combined customer base. I look forward to sharing more details and
specifics about those plans once the transaction has closed.
Sincerely,
Jeff Hawn
Chairman and CEO
Attachmate Corporation
Original content at http://www.attachmate.com/Press/PressReleases/openletter.htm