Dear Customer:

I wanted to contact you personally to address recent news about Novell.

Late Tuesday, March 2, Novell received an unsolicited, conditional proposal from Elliott Associates, L.P. to acquire Novell for $5.75 per share in cash. Elliott is an investment firm that holds shares of Novell stock. As you will see in our news release, we anticipate Novell's Board of Directors will review Elliott's proposal in consultation with Novell's financial and legal advisors. Beyond that, it is business as usual for us at Novell.

Our customers remain a top priority. We are privileged to work with tens of thousands of customers worldwide, and providing you the best possible products and services is our primary focus. Our employees and partners remain committed to helping you get the most out of your Novell investment. Our business is strong and I am confident about our future.

I am personally grateful for the trust and confidence you have placed in Novell. Please do not hesitate to contact me or members of my team at any time if you have questions about the road ahead.

Thank you for your continued support and business.

Sincerely,

Ron Hovsepian
President and CEO